Privacy Notice
1. Introduction We value your privacy and are dedicated to safeguarding your personal information. This Privacy Notice explains how we handle your personal data when you visit our website, create a Casino Vice Account, or share your information with us through other means (such as by phone). It also applies to the collection of personal data from third-party sources and publicly accessible platforms like social media, data brokers, and credit reference agencies. Additionally, it outlines your privacy rights and explains the legal protections in place for your data.
We use cookies and related technologies to gather data on your personal preferences, browsing behavior, and usage patterns.
This Privacy Notice is a key part of the Player Terms and Conditions. By agreeing to those Terms and Conditions, you also agree to the terms outlined in this Privacy Notice and consent to the processing of your personal data as described here. If you do not accept these terms, you should not use this website or share your personal information with us.
2. Purpose of this Privacy Notice The purpose of this Privacy Notice is to provide clear information about how we collect and use your personal data when you interact with this website.
This website is not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority.
It is important that you review this Privacy Notice alongside any other privacy or data handling notices we may provide at specific times when we collect or process your data.
3. Who we are and how to contact us This website and app (referred to as the Website) are owned and operated by Aspera Operations Limitada, a limited liability company registered in Costa Rica. Casinovice.com has passed all regulatory compliance and is legally authorized to conduct gaming operations for all types of games of chance and wagering.
Aspera Operations Limitada (referred to as Casino Vice, we, us, or our) is a controller of your personal data because we determine the purposes for which, and the way in which, your personal data is processed. We take our duties as data controller seriously and take full responsibility for your personal data.
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Notice. If you have questions, including requests to exercise your rights in relation to personal data, please contact our Data Protection Officer at: dpo@casinovice.com.
You have the right to make complaints at any time to the relevant Data Protection Authority. We would, however, appreciate the chance to deal with your concerns before you approach the regulator.
4. Updates to this Privacy Notice and your responsibility to keep us informed We review and update this Privacy Notice on a regular basis. The version currently in effect was last revised on the date at the end of this page.
To ensure the accuracy and relevance of the personal data we hold, it is essential that you keep your information up to date. Please notify us promptly of any changes to your personal data while your account is active.
5. Links to third-party websites This website may contain links to external websites, plug-ins, or applications operated by third parties. By clicking on those links or enabling such features, you may allow third parties to collect or share information about you. We do not control these external websites and accept no responsibility for their privacy practices. Once you leave our website, we recommend that you review the privacy policies of every website you visit.
6. Information we collect about you Personal data refers to any information that can be used to identify an individual. It does not include anonymised data.
We collect personal data that you voluntarily provide, such as when you sign up for a Casino Vice Account or contact our support team. We may also collect data from third-party sources and publicly accessible platforms, including social media and data providers.
Types of personal data we may collect, use, store, and share include:
Identity Data: first name, last name, maiden name, username or similar identifier, title, date of birth, marital status, gender
Photographic Data: passport scans or other photo IDs used to verify identity
Contact Data: billing address, residential address, email address, phone numbers
Financial Data: bank account and payment card details
Transaction Data: deposits, withdrawals, services used (e.g., casino games)
Technical Data: IP address, login details, browser type and version, time zone and location, plug-in details, operating system, device platform, other technologies
Profile Data: usernames, records of services used, interests, preferences, feedback, survey responses
Usage Data: information about how you use our website, products, and services
Marketing and Communications Data: marketing preferences, communication preferences
We may also collect and use Aggregated Data for analysis. Aggregated Data may be derived from your personal data but is not considered personal if it does not identify you. If combined with personal information in a way that identifies you, it will be treated as personal data.
7. If you fail to provide personal data If we are required by law or contract to collect certain personal data and you fail to provide it, we may not be able to perform the contract with you (for example, to allow you to place bets or wagers). In such cases, we may need to cancel a product or service and will notify you at the time.
8. How we collect your personal data We collect personal data in several ways:
Direct interactions: when you provide Identity, Contact, and Financial Data via forms, post, phone, email, or otherwise
Automated technologies: Technical Data collected through cookies and similar technologies during browsing
Third parties and public sources: analytics providers, advertising networks, search engine providers, technical and payment service providers, data brokers and aggregators
9. How we use your personal data We use your data to provide a secure and personalised experience. Examples include:
When you register for a Casino Vice Account
Data: Contact Data, Identity Data, Financial Data, Photographs
Purpose: create and manage your account, communicate with you
Lawful basis: performance of a contract
When we communicate with you about managing your Casino Vice Account
Data: Contact Data, Identity Data, Financial Data, Transaction Data, Technical Data, Profile Data, Marketing and Communications Data
Purpose: provide customised service, handle queries and complaints
Lawful basis: performance of a contract and legitimate interest (promotion of products and services)
When developing our understanding of customers to improve services and website
Data: Contact Data, Identity Data, Transaction Data, Technical Data, Profile Data, Usage Data, Marketing and Communications Data
Purpose: understand behaviours, demographics, needs, interests
Lawful basis: legitimate interest (improving business and services)
When conducting marketing activity and determining relevant products and services
Data: Contact Data, Identity Data, Transaction Data, Technical Data, Profile Data, Usage Data, Marketing and Communications Data
Purpose: marketing campaigns and relevant offers
Lawful basis: legitimate interest. Consent may apply only for electronic marketing communications.
When fulfilling regulatory and compliance obligations
Data: Contact Data, Identity Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data
Purpose: meet legal obligations, reporting to authorities, anti-money laundering, KYC, fraud checks
Lawful basis: legal obligation
10. Marketing You may receive marketing communications if:
You hold a Casino Vice Account and have not opted out, or
You do not hold an account but have requested information or used services and opted in
You can opt out at any time by contacting us or updating your account settings. Opting out of marketing does not affect other lawful processing.
11. Disclosures of your personal data We may share your data with:
Internal third parties: companies in our corporate group providing IT, HR, customer support, system administration, leadership reporting External third parties: IT and system providers, casino game providers, payment service providers, identity verification partners, marketing service providers, professional advisers (lawyers, auditors, insurers, financial consultants), tax authorities, regulators, government bodies, prospective buyers or investors in case of sale or restructuring
We require all third parties to safeguard your data and use it only for defined purposes in line with our instructions.
12. Data security We have implemented measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure. Access is limited to authorised individuals bound by confidentiality. We also have breach response procedures and, where required, will notify you and regulators.
13. Data retention We retain personal data only as long as necessary for its purpose, including compliance with legal and regulatory obligations. We may retain data longer if needed for complaints or legal proceedings. Retention periods consider factors such as volume, sensitivity, risk of harm, reasons for processing, alternative means, and legal requirements.
You may request deletion of your data in some cases (see section 14). We may anonymise data for research or statistical purposes and use it indefinitely without further notice.
14. Your rights Under data protection law, you may have rights including:
Access to your personal data (data subject access request)
Correction of inaccurate or incomplete data
Erasure of personal data when there is no valid reason to continue processing
Objection to processing where it affects your rights and freedoms
Restriction of processing, for example:
To verify data accuracy
Where use is unlawful but you prefer restriction to deletion
To establish, exercise, or defend legal claims
While we assess an objection
Data portability: transfer of your data in a structured, machine-readable format where processing is automated and based on consent or contract
To exercise your rights, contact us. Access is free of charge, but we may charge or refuse if requests are unfounded, repetitive, or excessive. We may request identity verification before fulfilling a request. We aim to respond within one month but will notify you if longer is needed.
This Privacy Notice was last updated on 18.11.2025.
